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Delivery

Delivery to all regions of Russia.     

Delivery is carried out by DHL and OZON courier services from 2-10 days from the date of passing the order for complition.  The date of the order is not included in the delivery time.     

Purchased orders for more than 50,000 rubles are delivered free of charge.  If the amount of the purchased order is less than 50 000 rubles, the cost of delivery is paid depending on the tariff of your region. (The cost of delivery is calculated automatically at the stage of ordering)

Orders with DHL delivery can be received from 9:00 to 18:00 from Monday to Friday. The delivery is provided to residential and office premises. Upon delivery the service time of a courier with one buyer is no more than 15 minutes. Upon receiving of the Order after payment, you have the right to open the parcel and check its contents. After payment, the courier provides a cash receipt.

Orders with OZON delivery can be received from 9:00 to 18:00 from Monday to Friday (delivery on weekends is possible by prior agreement). The delivery is provided to residential and office premises. Upon delivery the service time of a courier with one buyer is no more than 15 minutes.  Upon delivery, you have the right to sample and refuse from the items that did not fit. After payment, the courier provides a cash receipt.  

The representative of the Courier service will contact you by phone, indicated in order form, to agree the date and time of delivery of the parcel.

Delivery in Moscow and Moscow region, St. Petersburg and Leningrad region                                       

Delivery is carried out by DHL and OZON courier services within 1-2 days from the moment of Delivery is carried out by DHL and OZON courier services from 2-10 days from the date of passing the order for complition.  The date of the order is not included in the delivery time.     

Purchased orders for more than 50,000 rubles are delivered free of charge.  If the amount of the purchased order is less than 50 000 rubles, the cost of delivery is paid depending on the tariff of your region. (The cost of delivery is calculated automatically at the stage of ordering)

Orders with DHL delivery can be received from 9:00 to 18:00 from Monday to Friday. The delivery is provided to residential and office premises. Upon delivery the service time of a courier with one buyer is no more than 15 minutes. Upon receiving of the Order after payment, you have the right to open the parcel and check its contents. After payment, the courier provides a cash receipt.

Orders with OZON delivery can be received from 9:00 to 18:00 from Monday to Friday (delivery on weekends is possible by prior agreement). The delivery is provided to residential and office premises. Upon delivery the service time of a courier with one buyer is no more than 15 minutes.  Upon delivery, you have the right to sample and refuse from the items that did not fit. After payment, the courier provides a cash receipt. 

The representative of the Courier service will contact you by phone, indicated in order form, to agree the date and time of delivery of the parcel.


In order to receive an order made by prepayment, it is obligatory to present any document certifying the identity of the Recipient:
  
•    passport of the Russian Federation citizen or a foreign passport; 
•    a military card, a temporary certificate issued in return for a military ticket, or an identity card (for persons who are in military service); 
•    temporary identity card of a citizen of the Russian Federation, issued for the period of registration of the passport; 
•    driver's license; 
•    the certificate of the established form given out to citizens of the Russian Federation, being in places of detention in custody of suspected and accused persons / the inquiry on clearing of places of imprisonment; 
•    a document certifying the identity of a citizen of the Russian Federation, according to which a Russian citizen enters the Russian Federation (for persons permanently residing outside the territory of the Russian Federation). 

All orders completed after 18:00 hours on Friday will be processed no earlier than10:00 pm on Monday. Our manager will contact you to confirm the order.

Fitting regulations: 

You can try on things from your order at the time of delivery and pay only for the items that fit (this option is only available when delivering to Moscow, Moscow, St. Petersburg and Leningrad).  
•    "Fitting" option is available when the order is delivered, it is available for no more than 4 items. 
•    The service time of a courier with one buyer is no more than 20 minutes. 
•    Fitting of the shoes should be made at the presence of a courier. Clothes can be tryed on  in an adjacent room (room or office).
•    When delivering goods with payment on delivery, it is obligatory to ensure the courier with a cash deposit in the amount not less than the cost of the goods intended for the fitting. 
•    Fitting of the following goods are prohibited: underwear, swimwear, hosiery.

Refusal from purchase at time of delivery: 

With full or partial refusal to purchase the goods at the time of delivery, the buyer pays for the cost of delivery (payment can be in cash or by a bank card).


Self pickup in ALEXANDER TEREKHOV boutiques

Please note that orders can be prepaid on the bank's website, as well as at the time of receipt in cash or by bank card.  The pickup points of orders are equipped with a spacious and comfortable fitting rooms, so you can immediately check and try on things from your order, and also refuse from those that did not fit.  The employees of the pickup points will also help you to make a refund for the goods previously purchased in the online store Alexander Terekhov. Learn more about the refund procedure here:

The  pickup point for an online store in Alexander Terekhov boutique Petrovka:  Address: Moscow, st. Petrivka, Building 24, page 2  Opening hours: mon.-sun. 11:00 to 22:00     

The  pickup point for an online store in Alexander Terekhov boutique in hotel Ukraine:  
Address: Moscow, Kutuzovsky Prospekt 2/1, building 1  Opening hours: mon.-sun. 11:00 to 22:00     

The  pickup point for an online store in Alexander Terekhov boutique in "Fashion Season" gallery:  
Address: Moscow, st. Okhotny Ryad, house 2  Opening hours: mon.-sun. 10:00 to 22:00     

The  pickup point for an online store in RUSMODA  boutique CROCUS CITY MALL:  
Address: Moscow Region, ul. International 8, Crocus City Mall  Opening hours: mon.-sun. 10:00 to 22:00

If you have any questions, you can contact our customer support service by phone  +7 (495) 660-49-03 / 8 800 700-85-86 or write to us in WhatsApp +7 (965) 396 76 51  

If the payment for the order was made in cash, in the event of the return of goods, the money is also returned to the customer in cash at the pickup point.

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